Retired Member Handbook: Page 6 of 6

Staying in touch

As mentioned earlier, your pension plan will be in touch with you throughout the year – with your Annual Statement, newsletters, My Pension NewsLink email updates, and a Pension Confirmation in the mail from time to time.

Protecting your privacy

In order to administer your pension, we are required to keep your name, address, Social Insurance Number and other personal information in our files. As outlined in our Privacy Policy, which you can find on our website, we will never provide your personal information to outside parties for purposes other than administering your pension.

Certain service providers such as our Pension Payroll Agent, CIBC Mellon, may require your personal information to assist us in delivering your pension however they are not permitted to use your information for other purposes.

To further ensure the protection of your privacy, we ask that you never send personal data (e.g. your Social Insurance Number) via email, as it is not a secure method of communication. If your request is confidential, or requires the transmission of personal information, please contact us by phone, fax or mail.