Service Level Standards

Service Level Standards took effect January 1, 2015.

Quarterly results

Q3 2017 (PDF)

Previous Quarterly results

2017

Q2 2017 (PDF)

Q1 2017 (PDF)

2016

Q4 2016 (PDF)

Q3 2016 (PDF)

Q2 2016 (PDF)

Q1 2016 (PDF)

2015

Q4 2015 (PDF) 

Q3 2015 (PDF)  (revised November 16)

Q2 2015 (PDF)

Q1 2015 (PDF)

 

Download the Service Level Standards (PDF)

Service Level Standards:

  • Support compliance with pension legislation
  • Promote the delivery of quality service to members and employers
  • Ensure mutual understanding of service expectations