Service Level Standards

Service Level Standards took effect January 1, 2015.

Quarterly results

Q2 2018 (PDF)

Previous Quarterly results

2018

Q1 2018 (PDF)

2017

Q4 2017 (PDF)

Q3 2017 (PDF)

Q2 2017 (PDF)

Q1 2017 (PDF)

2016

Q4 2016 (PDF)

Q3 2016 (PDF)

Q2 2016 (PDF)

Q1 2016 (PDF)

2015

Q4 2015 (PDF) 

Q3 2015 (PDF)  (revised November 16)

Q2 2015 (PDF)

Q1 2015 (PDF)

 

Download the Service Level Standards (PDF)

Service Level Standards:

  • Support compliance with pension legislation
  • Promote the delivery of quality service to members and employers
  • Ensure mutual understanding of service expectations