Member Policies

The CAAT Pension Plan is an independent, multi-employer Registered Pension Plan. Although the Plan serves the Ontario college system, it is not an agency of the colleges. Working closely with college-system employers, by law the Plan must act  in the best interest of the Plan and its members.

Plan governors and staff abide by a number of important governance policies and guidelines.

A few that may be of use to members include:

CAAT Pension Plan Text

Privacy Statement – how we protect the confidentiality of your personal information.
Visit the Privacy page

Review and Appeal Policy (formerly Member Appeals Policy) – the processes for reviewing interpretations of the provisions of the CAAT Pension Plan and resolving disputes and appeals on the part of individuals concerning their entitlements.

Read the Review and Appeal Policy

The Plan’s Review and Appeal Policy (See Downloads, below) sets out the framework and procedures for those with Plan entitlements to seek clarification concerning those entitlements, and to file an appeal with the Board of Trustees if they dispute the explanation they have received.

The Policy highlights and affirms the Board of Trustees’ commitment to ensuring that all information has been considered in administrative decisions, and that the intent of Plan provisions has been followed.

Right of review and appeal

Any individual who disagrees with an interpretation or application of Plan provisions made by staff concerning an entitlement may request a review, to be conducted by the Vice President, Pension Management. This is the first step of a two-step process. The individual is responsible for providing complete documentation on all relevant issues.

If not satisfied with the conclusion reached by the Vice President, Pension Management, the individual may then file an appeal with the Appeals Subcommittee of the Board of Trustees. This is the second step of the process. The Board of Trustees has delegated its authority to the Appeals Subcommittee to adjudicate appeals. The Board may review decisions of the Appeals Subcommittee if those decisions are inconclusive. There is no recourse within the Review and Appeal Policy to challenge a decision of the Board.

Note that the right of appeal does not extend to an interpretation by Plan staff that is required by law, or to a dispute in which there is a prior appeal decision on a similar set of facts.

Third party representation

The individual can authorize another person, such as a lawyer, to initiate or pursue a review or appeal. The Authorization to Discuss and Disclose Information form can be used for this purpose.

Review and Appeal Process

The Policy is accompanied by a Review and Appeal Process, which provides more details concerning the process. Each level of review, the Review and the Appeal, has an accompanying form individuals will use to initiate the process. Review materials, along with the Request for Review form, should be directed to the attention of the Vice President, Pension Management. Appeal materials, along with the Request for Appeal form, should be directed to the attention of the CEO and Plan Manager, who has been appointed by the Board of Trustees to administer the appeal process on its behalf.

Downloads (PDF format)

Review and Appeal Policy

Review and Appeal Process

Authorization to Discuss and Disclose Information form

Request for Review form

Request for Appeal form


Accessible Service Plan – how the Plan ensures accessibility for all stakeholders.

Read the Accessible Service Plan

The CAAT Pension Plan is committed to excellence in serving all stakeholders including people with disabilities.

Assistive devices

The Plan will ensure that its employees are trained and familiar with various assistive devices that may be used by people with disabilities while accessing our services.


The Plan will communicate with people with disabilities in ways that take into account their disability.

Service animals

The Plan welcomes people with disabilities and their service animals. Service animals are allowed on the parts of the Plan’s premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on the Plan’s premises. Authorization will be required to divulge confidential information in the presence of a support person.

Notice of temporary disruption

In the event of a planned or unexpected disruption of the accessible access to the Plan’s premises a notice will be posted. If a person with a disability has made arrangements to meet a Plan representative at the Plan’s office, that person will be contacted directly.

Training for staff

The CAAT Pension Plan will provide training to all its employees.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the  requirements of the customer service standard
  • The CAAT Pension Plan’s official plan related to the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • How to use the TTY that may help with providing services to people with hearing disabilities
  • What to do if a person with a disability is having difficulty in accessing the Plan’s services

Plan staff will also be informed when changes are made to this plan.

Feedback process

Persons who wish to provide feedback on the way the CAAT Pension Plan provides services to people with disabilities can do so in person, by email, or by calling or writing the Plan.

All feedback will be directed to the Chief Financial Officer or his delegate. Individuals can expect to hear back within 15 days.

Complaints will be addressed according to the Plan’s regular complaint management procedures.

To learn more

To obtain the Plan’s documents on Accessibility and for any questions about the CAAT Pension Plan Accessible Service Plan, please call the Plan at 416.673.9000 / 866.350.2228 or email